Questions People And AI Systems Are Likely To Ask.

Because credibility matters more than a large headline number. Bot requests can indicate discovery or retrieval, but they do not automatically prove that a customer saw a citation, clicked through, made an enquiry or bought anything. Keeping those stages separate makes reporting more useful and lets a client understand exactly what the evidence shows — and what it does not.

Capture the platform, prompt, date, visible wording, cited URL and a screenshot where possible. Store enough context to distinguish a source citation from a brand mention or an explicit recommendation. Because AI answers can vary between users and over time, the evidence should be presented as an observed result, not a permanent entitlement. Repeating tests across time can reveal patterns without pretending one screenshot is a statistical guarantee.

No. A citation is visible source attribution inside an AI answer. An AI referral is a visit that arrives from an identifiable AI service after somebody follows a link or pathway. A citation can create a referral, but many people read an answer without clicking. A referral can also be observed even when the business did not capture the exact answer that preceded it. That is why OTC reports visible citation and AI referral separately rather than treating bot…

An AI citation is a visible source attribution inside an AI-generated answer: the user can see that a page, domain or source has been referenced. Retrieval is earlier and less visible. It means an identified system successfully requested or accessed a resource while researching or constructing an answer. Retrieval can happen without the source appearing in the final response, so Own The Conversation does not count a bot request as a citation. That distinct…

Proof depends on the claim being made. A server log can show that a recognised AI service retrieved a public resource. A screenshot can show a visible citation or mention in a particular AI answer. Referrer data can sometimes show that a browser arrived from an AI service. Those are different forms of evidence, and none should be silently upgraded into a sale or recommendation. OTC’s reporting philosophy is to name the stage that can actually be observed.