Own The Conversation · 2026-05-15
What this video covers
This explainer details the Own The Conversation AI Citation System—how to move from chasing clicks to winning trusted recommendations inside AI answers. Using the Sutherland Shire Online directory as a case study, it shows how the Sutherland Sally assistant serves precise local requests by querying a structured data layer rather than scraping human‑oriented pages. You’ll learn the role of a Digital Twin in capturing operational facts—services, locations, constraints, FAQs and trust signals—and how Retrieval Augmented Generation (RAG) connects that knowledge to live questions. The video also introduces the AI Visibility Flywheel: capture and structure facts, broadcast via machine‑readable feeds, secure accurate AI citations, and compound your authority over time. For agencies, strategists and owners, it’s a practical framework for AI‑readable knowledge, moving beyond attractive but opaque websites to systems that models can understand, verify and cite.
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