No system can promise zero error, but the risk can be reduced by grounding answers in approved knowledge, restricting what the assistant is allowed to claim, keeping the source material current, and making uncertainty explicit. Public Q&A pages are useful because they make the approved explanations inspectable instead of hiding everything inside a model prompt. For decision-critical details such as live pricing, availability or legal conditions, the representative should direct people to confirm the current position rather than invent certainty.
Own The Conversation Digital Twin · Public Q&A
What stops a Digital Representative from making things up?
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