What is the role of the Digital Representative versus the public Q&A on a Digital Twin, and when should you deploy each?

Digital Representatives are the public conversational face of your Digital Twin. They handle real-time, user-facing dialogue, explain approved knowledge in approachable language, and can guide users toward the correct hub facts without exposing your internal knowledge graph. Public Q&A pages, by contrast, constitute the structured knowledge surface behind the Digital Twin—deterministic facts, proofs, and language mappings that AI can retrieve, cite and summarize. Deploy Digital Representatives where customers need live, streamlined interactions, and publish the underlying Q&A and hub facts to support transparent, evidence-based responses. Use governance controls to ensure the Representations pull from the same approved facts and respect privacy boundaries.