Define distinct guest-journey intents and persona mappings for hospitality and enterprise contexts, but pull from a single approved knowledge surface in the Public Business Brain. Use constrained dialogue flows that surface location-aware content for hospitality (menus, hours, availability) and product-focused content for enterprise cases (pricing, SKUs, SLAs), while maintaining the same proofs and facts behind the scenes. Ensure private operations stay in the Operational layer and guardrails prevent leaking confidential procedures. Use the Control Centre to version and test localized flows, and maintain a shared Change Log so both verticals stay aligned with canonical facts when updates occur.
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What considerations should we have when designing GuestChat experiences for hospitality vs B2B enterprise audiences?
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