{"ai_json_enabled":true,"answer":"Design Digital Representatives around clearly defined personas and intents that map to a stable set of knowledge in the Business Brain. Each intent-specific flow should pull from the same authoritative sources but present responses through constrained, purpose-built conversations. The underpinning knowledge remains the same (public facts, evidence, and Q&A), but the interface conveys it in a way that matches user goals. Maintain strict separation between the AI-facing interface and the underlying models, so the representative cannot reveal private data or internal processes. This approach preserves trust while enabling flexible, intent-driven interactions across regions and contexts.","answer_source":"approved_business_brain_plus_existing_public_conversation","category":"Digital Representatives","category_slug":"digital-representatives","created_at":"2026-09-17T19:32:48+00:00","daily_publish_cap":5,"date_published":"2026-09-17","display_date":"2026-09-17","drip_batch":"daily_otc_mixed_intelligence_layer","drip_status":"published_topup","editor_images":[],"editor_media_build":"","editor_videos":[],"id":"otc-daily-20260917-771a13b9","image_ids":[],"image_url":"","last_updated":"2026-09-17T19:33:52+00:00","local_cache_status":"pending_airtable_sync","publish_status":"published","published":true,"published_at":"2026-09-17T19:32:48+00:00","question":"How can you design Digital Representatives to adapt to different customer intents without exposing the inner Business Brain?","question_intent":"natural_otc_conversation","rss_enabled":true,"rss_pub_date":"Thu, 17 Sep 2026 19:32:48 GMT","scheduled_for":"2026-09-17T19:32:48+00:00","schema_enabled":true,"site_key":"owntheconversationonline","slug":"how-can-you-design-digital-representatives-to-adapt-to-different-customer-intents-without-exposing-the-inner-business-brain","source":"daily_qa_otc_connected_followup","source_queue_id":"","source_record_ids":[],"source_type":"daily_qa_otc_connected_followup","source_urls":[],"status":"active","tags":["persona design","intent mapping","trust","daily OTC conversation","connected followup","daily drip"],"updated_at":"2026-09-17T19:33:52+00:00"}